Jonathan Follett

AI is driving automation that will significantly impact the field of UX over the next decade, particularly for designers.

Designing AI that people can understand, trust, and use through human-centered design.

As the trend of software development bends inevitably toward continuous improvement, continuous learning, and agility, so too must design practice bend and change to be most effective for the digital world. The process models UX inherited from its precursors—graphic design, industrial design, and architecture—are front-loaded and heavy, meant for outputs that are physical products and …

Design thinking is a process that uses design principles for solving complex problems. It helps organizations identify opportunities, unlock innovation, and improve their businesses. Market leaders as varied as Apple, IBM, Intuit, Kaiser Permanente, and Nike have used design thinking to gain a competitive advantage, applying it to create innovative products and services. Within an …

Collaboration is a key skill for designers and a critical component for healthy, functioning product teams. Design-centric organizations prize the collaborative mindset as a way to connect with customers, unite employees, break down silos, and gain new insights. Modern methodologies for the design and development of software, such as Agile and Lean UX, require close, …

Of all the modern methodologies for software development, perhaps none is so important, impactful, challenging, and rewarding as Agile. Much ink and many pixels have been devoted to documenting its various permutations—from Scrum to extreme programming (XP), feature-driven development (FDD) to Kanban, and everything in between. Suffice it to say, this article will not cover …

What is it that we’re talking about, when we’re talking about design? We may first encounter design as aesthetic treatment and styling—certainly important, but not, of course, the entire story. Stylistic design is often seen in contrast with design as a process for tackling tough problems. Design thinking is an abductive approach to complex problem …

Web magazine about user experience matters, providing insights and inspiration for the user experience community

The Explosion of Prototyping Tools The gap in design tooling seems obvious in retrospect. As the world goes digital—as software consumes it, to paraphrase Marc Andreessen—it only makes sense that software designers need digital toolsets to facilitate their work and craft. When we first began this journey to digitize the world, designers naturally found inspiration …

Web magazine about user experience matters, providing insights and inspiration for the user experience community

The edge of the IoT is where the action is. It includes a wide array of sensors, actuators, and devices—those system end-points that interact with and communicate real-time data from smart products and services. By 2020, it’s projected there will be anywhere from 25 to 50 billion1 Things2 connected to the IoT—that’s up to seven …

Web magazine about user experience matters, providing insights and inspiration for the user experience community

Web magazine about user experience matters, providing insights and inspiration for the user experience community

Web magazine about user experience matters, providing insights and inspiration for the user experience community

Web magazine about user experience matters, providing insights and inspiration for the user experience community

Web magazine about user experience matters, providing insights and inspiration for the user experience community